Returns & Complaints

Does the FOLT not meet your expectations? Then you can, if purchased remotely, return it in accordance with our general terms and conditions within the reflection period. See below the model form that is also made available in the appendix of the general terms and conditions.

You have the legal right to register the electric folding bike for return within 14 days of receipt without giving a reason. After this notification, you have another 14 days to actually return the folding bike or deliver it back to us. Any shipping costs are at your own expense. If you make use of your right of return, we will refund the entire order amount within 14 days after the return notification.

Model Form for Withdrawal

(only complete and return this form if you wish to withdraw from the agreement)

To:

  • [business name]
  • [business geographical address]
  • [business fax number, if available]
  • [business email or electronic address]

I/We* hereby give notice that I/We* withdraw from our contract regarding:

  • the sale of the following products: [product indication]*
  • the delivery of the following digital content: [digital content indication]*
  • the provision of the following service: [service indication]*
  • withdraw/withdraws*
  • Ordered on*/received on* [date of order for services or receipt for products]
  • [Name of consumer(s)]
  • [Address of consumer(s)]
  • [Signature of consumer(s)] (only when this form is submitted on paper)

* Delete as appropriate or fill in what applies.

Complaints

It can always happen that something does not go entirely as planned. We recommend that you first inform us of any complaints.

If this does not lead to a solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur via webwinkelkeur.nl . From February 15, 2016, it is also possible for consumers in the EU to submit complaints via the ODR platform of the European Commission. This ODR platform can be found at ec.europa.eu/odr . If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.